Terms of Service

1. Acceptance

These Terms are an agreement between you (or the agency you represent, “you”) and Saltern Studio Ltd., operating as ScopeGov (“we,” “us”), a company registered in [Kenya / registration number]. By creating an account or using scopegov.app or sign.scopegov.app, you agree to these Terms. If you’re accepting on behalf of an organization, you’re confirming you have authority to bind it.

2. The service

ScopeGov helps agencies draft Statements of Work, monitor client communication against them via Guardian, generate and route change orders for signature, and issue invoices tied to agreed milestones. We may add, change, or remove features over time; we’ll try to give reasonable notice for anything that materially reduces what a paid plan includes.

3. Accounts & workspaces

You’re responsible for the accuracy of information you provide and for activity under your account. Workspace owners control who has access and what permissions they hold, including whether two-factor authentication is required for governance-level roles — we enforce that requirement technically once it applies, but the underlying access decisions are yours to make.

4. Your content

You own the Statements of Work, change orders, client records, and other content you put into ScopeGov (“Your Content”). You grant us a limited license to host, process, and display Your Content solely to provide the service to you — including sending it to the AI subprocessors described in our Privacy Policy to generate drafts and Guardian verdicts. We don’t claim ownership of Your Content and don’t use it to train models for other customers.

You’re responsible for having the right to submit any client or third-party data you enter into ScopeGov, including names, emails, and correspondence forwarded to Guardian.

5. Guardian & AI features

Guardian and our SOW drafting tools use AI models to flag likely out-of-scope requests and generate draft language. They are decision support, not a substitute for your own judgment or legal review — a Guardian flag is a suggestion, not a determination, and nothing is sent to a client or turned into a binding change order without a person on your team approving it first. We don’t guarantee Guardian will catch every instance of scope creep, nor that AI-drafted language is legally sufficient for your situation; you’re responsible for reviewing what you send.

6. Client signing

Our client-signing portal (sign.scopegov.app) lets your clients review and electronically sign documents you send. You’re responsible for ensuring electronic signature is an appropriate and legally valid method for your specific agreements and jurisdiction; we provide the mechanism, not legal certification of its sufficiency for your use case.

7. Plans & billing

Current plans and pricing are shown at checkout and on our pricing page. Subscriptions renew automatically and are billed in advance through Paystack. New trials do not require a card up front; if you add a payment method during trial, we’ll only start billing when the trial ends or you upgrade, whichever you’ve chosen. You can cancel at any time from your workspace settings — cancellation takes effect at the end of the current billing period, and we don’t provide partial-period refunds except where required by law.

8. Acceptable use

You agree not to:

• Use ScopeGov to send fraudulent, deceptive, or intentionally inaccurate scope or billing documents to clients.
• Attempt to bypass workspace permissions, rate limits, or the audit trail.
• Reverse-engineer, scrape, or resell access to the service without our written consent.
• Upload content you don’t have the right to share, or that infringes a third party’s rights.
• Use the service in a way that violates applicable law, including data-protection or e-signature law in your jurisdiction.

9. Suspension & termination

We may suspend or terminate access for material breach of these Terms, non-payment after notice, or conduct that puts the security or integrity of the service at risk. You may cancel at any time. On termination, we retain your content for the period described in our Privacy Policy to allow export, then delete it on our standard schedule.

10. Disclaimer of warranty

ScopeGov is provided “as is.” To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We don’t warrant that Guardian will detect all scope deviations, that AI-generated drafts require no review, or that the service will be uninterrupted or error-free.

11. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, consequential, or punitive damages arising from these Terms or the service. Our total liability for any claim is capped at the amount you paid us in the [12 months] preceding the claim. Nothing here limits liability where the law doesn’t allow it to be limited (for example, gross negligence, where applicable under Kenyan law).

12. Indemnity

You’ll indemnify us against claims arising from Your Content, your use of the service in violation of these Terms, or your violation of a third party’s rights (including a client’s data-protection rights in content you submit about them).

13. Governing law

These Terms are governed by the laws of [Kenya, or chosen jurisdiction], without regard to conflict-of-law principles. [Add dispute-resolution / venue clause here].

14. Changes to these terms

We may update these Terms from time to time. For material changes, we’ll notify workspace owners by email or in-app notice before they take effect. Continued use after that date means you accept the updated Terms.

15. Contact

Questions about these Terms: legal@scopegov.app.